We love our smartphones because they are so bright when it comes to managing our social life, work, relationships and our calendar. But the truth is that our phones can not be as powerful as they are without the applications we have downloaded and allow us to get everything under control. These applications have the ability to turn our devices into small, intelligent machines that provide us with information about many things in our private and business lives. If the applications have become so important, imagine how it would be the life of the smartphone and ours, if suddenly the Play Store does not work and then Android does not download App from the Play Store.

If this happens, you will definitely be looking for a solution. But the main question is: how to solve it? This is why we thought this guide with possible solutions in case Android does not download App from the Play Store. If you find other errors when you download apps from the Play Store, I suggest you read this guide.

Android does not download App from the Play Store. The methods to solve it


When the smartphone with Android does not download App from the Play Store, you need to have a stable Internet connection. You will not be able to download an app if your Internet connection is not working properly. If you are connected to the internet via Wi-Fi or you are using mobile data, the greatest caution is to verify that you have an adequate internet connection.

Open notifications on your device and check if the Wi-Fi icon or mobile data icon is lit. If none of these icons is on, you need to activate the connection to make sure your device has access to the Internet. However, if you have already verified and still the problem persists, follow the solutions below to solve the problem.

How to fix if Android does not download App from the Play Store on Samsung Galaxy S, Galaxy Note, LG G, Moto X, Nexus, HTC and other Android devices? Let’s see the different solutions.

Solution 1: Restart the device

If you have so far downloaded the applications without any problems and this is the first time that it occurs with the Android device when you try to download applications from Google Play, restart the device because it can be useful. With the help of a reboot, you may be able to solve this problem without entering the intricacies of the device.

If the problem repeats too many times and the reboot begins to become annoying, then you have to look in the other steps to solve the problem for which Android does not download App from the Play Store.

Solution 2: Check the date and time settings

When trying to download an application from the Play Store, Google’s servers will try to check the time on the device. If the time is not correct, you will not be able to synchronize the servers with the device and this may be the reason that prevents you from downloading the app from the Play Store.

To correct the date and time of the device, proceed as follows:

  • Go to the Device Settings menu.
  • Click on System and search for Date and Time.
  • Once you have clicked on Date and time, you will be able to find out if the phone is set to Auto date and time.
  • Activate Automatic date and time if it is not already activated.
  • If the automatic date and time is active and Google Play Store does not work, change the manual start and set the time manually and try to be as accurate as you can be. Check to see if your problem has been solved in this way.

Solution 3: Use mobile data instead of the WiFi network

If you’re using a Wi-Fi network to download applications, switch to mobile data and see if it works. The reason for this is that some Wi-Fi networks block port 5228. This is the port used by Google Play. To switch to networks, scroll down the notification curtain of the device and click on the Wi-Fi icon to turn it off. Now look for the Mobile data icon and turn it on.

Once you have changed your internet access, restart the device and then go to Google Play to resume the application download. Check to see if the problem has been resolved.

Solution 4: Verify that the Download Manager is enabled

Download Manager facilitates the download of all applications. You need to make sure that it is ON so that applications can be successfully downloaded from the Play Store. To check if Download Manager is on, you must go to the Device Settings menu and then go to Applications or Application Manager.

Now you will notice windows at the top of the screen. Swipe left or right to go to the tab that says All. Search for Download Manager in this section and click on it to find out if it is enabled or disabled. If it is disabled, click on the Enable option to enable the Download Manager and then try to download the applications again.

Solution 5: Clear the Google Play cache and data

By clearing the Google Play cache you can solve some problems related to the Play Store. Cache files store information that helps the device load the application quickly. These files are re-created once the application is accessed again.

Data files in a data app store include all information saved on the app such as scores, username and password. When data files are deleted, be sure to write down any important information before deleting the files.

  • Go to the Settings menu of the device
  • Click on the App or Application Manager
  • Search for the Google Play Store
  • Click and scroll down to find the option that says Clear cache. Click on it to delete the cache files.

Return to the Play Store and check if applications are downloaded now. If the problem is still not resolved, delete the data files by going through the same steps above and then, instead of clicking Clear cache, you have to click Clear data. You will notice an alert that will say that all data will be deleted. Press Ok to confirm and then open the Play Store. Once again, search for the application and start the download. Check if this helps to solve the problem for which Android does not download App from the Play Store.

Solution 7: Update the data synchronization settings

Synchronizing data from the device that lets you synchronize data can help solve the problem. A number of readers find that this is an easy way to solve the problem that Android does not download App from the Play Store.

  • Go to the start in the phone settings
  • Click on Account or Account and sync
  • Depending on the version of Android, you can see background data. Click on it to deselect it and wait 30 seconds, then check the box next to it.
  • For Android users on all versions of Android, you may need to click on the three points at the top right to open the drop-down menu that contains the option that says Auto Sync Data.
  • Click to deselect automatic data synchronization and then click again after 30 seconds to automatically ensure data synchronization.

Once you’ve completed this step, return to the Google Play store and see if the app is now downloaded.

Solution 8: Update the device software

The device software must always be updated so that any bugs or problems in the previous version are resolved effectively. If you’re late with device updates, then it’s time to check and update Android on your device.

  • Go to the Settings menu of the device.
  • Scroll down to find Update the firmware and click on it.
  • Click Check for updates or similar text, and if there is a new version available, install the new updates.

Once the new updates have been installed, the device will reboot automatically. After restarting, check if the applications are downloaded to the device.

Solution 9: Reset your Google account

If the problem has not yet been solved, then we will have to check some complex solutions that can solve the problem. Restoring your Google account can help solve the problem of Android apps that you do not download. When you delete your Google account from your phone, your entire account will be deleted and you have to start all over again. This means that you will need to know your Google account username and password. If you do not have these details, then you will not be able to add the account back to your device. The Google Account will be completely removed from the device and will be added again.

  • Slide the notification curtain of the device and click on the Settings icon.
  • In the Settings menu, search for Account and click on it.
  • Click on Google to verify the Google account on the device.

Click on the account you wish to remove.
On the next screen, click the menu icon, which is identified with the three dots in the upper right corner. From the drop-down menu, click Remove account to completely remove the account from the device.

If you have more than one Google account on your device, be sure to remove all Google accounts. Once you’ve deleted them, you’ll need to start entering accounts once again on your device.

Go back to the Device Settings menu and tap Account again. Now find the Add account option. Click on Add account and complete the activation process of the account on the device. You must follow these steps to add all your Google accounts and once done, return to the Play Store and find out if your problem has been resolved.

Solution 10: Uninstall Google Play Store updates

Sometimes, Play Store updates can be the cause of the problem. Then, uninstall the update and allow the application to update again. This can help solve the problem. Once the updates are reinstalled, try downloading the applications again to see if it works as intended.

  • Go to the Device Settings menu
  • Click App or Application Manager and search for the Google Play Store.
  • Click on the Play Store and tap the option that says Uninstall updates.
  • Once the updates are uninstalled, click on the Home button to exit the screen.
  • Now restart the device and go back to Settings and click on Applications again at the beginning of the Google Play Store for the second time.
  • Now click on Update and allow the application to update itself.

Once the application has been updated, open the Play Store and check if the applications are now being downloaded or not.

Solution 11: Reset the device to the factory settings

For users who are not able to solve the problem in the case Android does not download App from the Play Store with one of the above solutions, our last chance we have to effectively solve many Android problems, is to restore the device to factory settings. This will bring the device software to the version it was when it was purchased. All data will be deleted from the device and all third-party applications will be removed. Custom settings will also be lost because the phone will return to the default settings.

This is why you need to make a backup copy of the data that you consider important. You can back up your data on a computer, or you can use your Google account to back up your data. The phone will give you the ability to back up your data on your Google account before resetting your device.

  • Go to the Device Settings menu.
  • Click on Backup and Restore.
  • Now you can select or deselect the option to create a backup according to your preferences.
  • Towards the bottom of the screen, you’ll notice the option to restore factory settings.
    Click on it and confirm the reset when you see a warning that will tell you that the data is going to be lost.

Once the reset is complete, the device automatically restarts. Go to the Play Store and see if the problem has been resolved.


All these solutions if Android does not download App from the Play Store can be used on a variety of Android devices. These solutions can be used on all Samsung Galaxy S, HTC, Moto X, Nexus, LG G and other Android devices. Although these solutions are not tested on all Android devices, most of them work successfully by those using various Android devices.


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