Support for IdeaMark

Need help catching your next big idea? We are here for you.

Direct Support

The fastest way to reach us is via email. If you have questions, bug reports, or feature requests, please drop us a message.

Email: ankytbhardwaj@gmail.com

Frequently Asked Questions

Where are my ideas stored? Unlike standard note apps that clutter your device, IdeaMark securely syncs your ideas to the cloud (using Supabase). This means your “Mental Vault” is accessible from any device you log into, and your ideas are safe even if you lose your phone.

What is “Idea Leakage”? “Idea Leakage” is the phenomenon of forgetting a brilliant thought because you didn’t have a fast, dedicated place to put it. IdeaMark is designed to fix this by offering an instant-capture interface that opens in milliseconds.

How do I cancel or manage my subscription? IdeaMark subscriptions (Annual Clarity or Monthly Spark) are managed directly by your app store.

iOS: Go to Settings > Apple ID > Subscriptions.
Android: Go to Google Play Store > Profile Icon > Payments & subscriptions.

Troubleshooting

I purchased “Pro” but the app still says I’m on the free plan. Please go to the “Settings” or “Paywall” screen and tap the “Restore Purchases” button at the bottom. This will re-sync your receipt with the App Store/Play Store.

Sync isn’t working / Ideas aren’t showing up.

Check your internet connection.
Pull down on the home screen to manually trigger a sync.
If the issue persists, log out and log back in to refresh your session.