Sometimes it can happen that suddenly WhatsApp does not send photos and videos, a problem that may depend on many causes. Fortunately, there are many solutions available that can help you solve the problem. In this guide we will explain what to check and if so which procedures to apply.
Before entering into specifics, it is advisable to carry out some preliminary checks. Check that your smartphone has an active Internet connection and good network signal coverage. To verify it, you just need to load any Internet page or simply search Google. Also, you need to check that the date is correct. Otherwise you will not be able to connect correctly to the WhatsApp servers to be able to download the multimedia files.
Restart your smartphone
Many times, the most trivial solution turns out to be the most effective. Then try restarting your smartphone by holding down the power button and selecting the option to restart. Once restarted, check that the problem related to the fact that WhatsApp does not send photos and videos has been solved. Otherwise we advise you to continue reading the next steps.
Restore the application
If you have an Android smartphone, you can try to restore WhatsApp without resorting to uninstalling and reinstalling the application. To restore the application, delete the data and clear the cache.
To do this, all you have to do is go to Settings by pressing the gear icon, enter the dedicated applications menu (called App or Applications), locate WhatsApp, click on and find the Clear data and/or Clear cache buttons.
Check the SD card
Sometimes WhatsApp may encounter problems related to files saved in the SD memory of your Android smartphone. If so, you can try some of the following solutions:
- Check that there is enough space on the SD card. If your SD card is full, WhatsApp will obviously not be able to save any type of new audio files, photos and videos.
- Check that your SD card is not in read-only mode. Try saving a file or photo on your SD card that doesn’t come from WhatsApp, perhaps taking a photo with your smartphone’s camera. If the file is saved correctly, it means that the card is not in read-only mode. In the event that you are unable to save any type of file, it most likely means that the card is in read-only mode. The procedure to change this setting varies depending on the manufacturer of your smartphone. For this reason, we advise you to consult the manual of your device.
If the problem occurs only with images and videos in the microSD and not in the internal memory of the phone, it will be necessary to restore the memory in question. If you do not want to lose all the data inside, we advise you to make a backup of all the data present.
- Open the Settings;
- Select the Memory item;
- If present select the item Unmount SD card;
- Select the Format SD card or Delete SD card item.
- Finally, restart the phone.
If these instructions do not work, you may have problems with your SD card and you may need to purchase a new microSD card to have the ability to send and receive files correctly.
Check the status of the servers
If the previous solutions have not had any effect, almost certainly the cause of the problem is to be attributed to a server-side malfunction. To be sure of all this, you can check all the reports collected by users on this page. In this useful site there are several reports of users from all over the country.
Alternatively, you can access the Twitter page dedicated to the hashtag #WhatsAppDown where the messages of users who encounter problems with the service are shown.